Username

To access the BOi portal, you must have an account to log in. You will need to create your own username and password.

Here you will find the guidelines to help you create an appropriate, secure, and confidential username. 

Only letters [A to Z], numbers [0 to 9], hyphen '-', dot '.', underscore '_' and exclamation mark '!' may be used.

The hyphen ‘-’, period ‘.’, underscore ‘_’, and exclamation mark ‘!’ are special characters.

The username must contain at least:

  • 1 alphabetical character [A to Z]
  • 1 numerical character [0 to 9]
  • 1 special character: hyphen '-', dot '.', underscore '_' and/or exclamation mark ' ! ' 
The username cannot start with a special character.

Special characters of the same type may not be used consecutively.

For example:
--
__
..
!!

The username must be at least 7 and at most 32 characters long and may not contain any spaces.

The username is not case sensitive.

This means you can use either uppercase or lowercase letters when logging in; they will be treated as the same.

The username must be unique.

This means that no two or more identical usernames can be registered. If the username you created is already in use, we will ask you to choose a different one.

The username does not contain or indicate any personal or business information e.g. personal number, date of birth, email address or web address.

Inappropriate or Prohibited Username

We aim to communicate with each other respectfully. This helps create a positive and professional environment where everyone feels respected and safe. For this reason, we have established the following rules to prevent inappropriate or prohibited usernames.

  1. A username may not contain the name 'DIMP' or any variant thereof, for example, 'D!mp'.
  2. A username may not contain the name 'Impuesto', 'Belasting', 'Tax', or any variation thereof, such as 'D!mpuesto'.
  3. A username may not contain a name that implies a reference to Departamento di Impuesto or Aruba Tax Departament or DIMP, its services, and/or activities in a broad sense.
  4. A username may not contain a name that implies a reference to the name of a tax type or any abbreviation thereof.
  5. A username is considered inappropriate and will not be allowed if it is offensive, obscene, indecent, defamatory, intimidating, threatening, racist, hateful, or violent in nature.
  6. A username is considered inappropriate and will not be allowed if it targets an identity group, for example, minors, cultural, gender, social, religious, political, or national groups.
  7. A username is considered inappropriate and will not be allowed if it can be regarded as an attack on a viewpoint, for example, a social or political stance.
  8. A username is considered inappropriate and will not be allowed if it contains sexual content or implies a reference to sexual content.
  9. A username is considered inappropriate and will not be allowed if it contains swear words or variants thereof.
  10. A username is considered inappropriate and will not be allowed if it contains references to illegal substances or activities, such as narcotics or prostitution.
  11. A username is considered inappropriate and will not be allowed if it contains the name of a person, company, product or service, or any variant thereof, that we deem unacceptable.

We reserve the right to refuse a username if, in our opinion, it is inappropriate or prohibited.

In case your username cannot be accepted, we will contact you and ask you to create another username.

Changing username is not possible

Please note that the rules have been established to help you create an appropriate, secure, and confidential username.
Once created, the username cannot be changed or deleted. Therefore, choose your username carefully and do not include any personal information.

After registering for your BOi account, you will receive an email confirming your username. You will also receive your One-Time Password (OTP) in a separate email. You are now ready to log in to the BOi portal.

Never share your username and password with anyone else.